Refund policy

Refund policy

Refund & Return Policy

Thank you for shopping at Suppiva. Your satisfaction is our priority. Please review the updated return policy below.

1. Eligibility for Returns

We accept returns for defective and non-defective products, but only if the items are new and unopened.

Conditions:

  • Returns must be initiated within 180 days of the original purchase date

  • Items must be returned in their original packaging

  • Products must not be opened, used, altered, or damaged

2. Return Method

We currently accept returns by mail only.

A return label is included inside your package:

  • No need to request a label

  • The return label is provided at no cost

  • Attach the included label to your return package and ship it back as instructed

Returns sent without the included label or without authorization may not be processed.

3. Return Address

SUPPIVA
30 N Gould St ste r
Sheridan, Wyoming 82801
United States

Email: contact@suppiva.com
Phone (US): +14809565017

4. Refunds

  • Once your return is received and inspected, we will notify you of the refund decision

  • If approved, your refund will be issued to your original payment method within 7 business days

5. Exchanges

We offer exchanges only in the following situation:

  • Items that arrive damaged or defective

To initiate an exchange, email us at contact@suppiva.com with your order number and a description of the issue.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

  • A brief description of the issue

  • Clear photos of the damaged product and packaging

We will arrange a replacement or full refund, based on your preference.

7. Contact Us

For any questions or to start a return:

Email: contact@suppiva.com
Phone (US): +14809565017